How can we help?

Our customer support team is only a phone call or email away.
For motion capture software product support:

    “We have received excellent support from Motion Analysis. I remember once we had an issue which resulted in a kinetic data lag that we were unable to fault-find. We would be collecting data and it would randomly be a few seconds behind, and then sometimes drop out completely. One of the Motion Analysis technicians got back to us within 24 hours and remotely accessed our lab computer for two days straight until the problem was solved.”
    Dr. Franky Mulloy
    Lecturer in Biomechanics, University of Lincoln

    Secure Download Service

    Maintenance Support Plans

    Parts & Supplies

    Secure download service

    As a Motion Analysis customer, you get exclusive access to our secure downloads service in order to easily update files or upload data for review by our Support team.

    Below is an outline of the site’s organization. Current customers have access to the Customer Support directory. Access to other directories is granted on an individual basis.

    The site includes sections such as:

    Customer_Support
    Animation_FileIO_Plugins
    Customer Data
    Industrial Plugins
    Sample Data
    Software Talon
    Plugins Tech Notes and FAQs
    Tutorials
    Developers
    Media
    Staff

    Contact [email protected] for your personal login.

    Maintenance support plans

    Motion Analysis has two maintenance support plans from which to choose:

    1. Comprehensive hardware and software support plan

    Covers everything in your system. Includes all software upgrades, beta software, and unlimited phone and email support.

    2. Software support plan

    Covers software only. Includes all software upgrades, beta software, and unlimited phone and email support.

    For more information contact our Support Team:

    (T) 707-579-6586

    (T) 707-579-6500, ext.2

    (E) [email protected]

    Parts & supplies

    *Parts and supplies are available for Motion Analysis customers only.

    Instructions for ordering:

    1. Download or view our parts and supplies catalog (pdf file). Itemize a list with the item code and quantity desired.

    2. Send us the list with your contact information.

    3. A customer support representative will contact you to verify your order, provide you with a total, and arrange for payment.

    Contact us on:

    Tel: 707.579.6500, Ext. 3

    Tel: 707.578.8473

    Email: [email protected]

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